Shipping Policy

All orders are shipped using Royal Mail.

Processing time is within 1- 2 days.

Standard delivery time is 1-3 working days from processing!

International customers:
After processing:

Europe: 3-5 working days up to a week

Rest of the world (USA) : within 5 - 10 working days 

However on occasion can be longer, if your items have not arrived within this time always contact us.

Please also contact us if you're not sure if we ship to your destination, the online chat is always available for any questions!

Due to COVID-19 shipping times can be delayed and take much longer than usual, allow extra time if you are ordering and contact customer service or use our live chat to get any immediate answers on shipping information!


We provide this window in case of any delays or problems with international delivery, we offer a tracked service for peace of mind or standard which is more affordable!

Any customs charges are not the responsibility of Shai Beauty and is payable by the customer. Also, in busy periods such as Bank holidays, Christmas, Black Friday etc, please allow extra time for your items to get to you. 

Any customs or import fees are not our responsibility, but are those of the customer.

We strive to get your products to you as fast as possible so you can enjoy them! For any queries or concerns contact us on the contact page or via email or on the online chat!

Return & Exchange Policy

Due to the nature of our products all sales are final. If your products come damaged/defective, contact us at and we will be happy to assist you from there.